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   SportsDynamix.com | South Africa T. +27 (0)21 706 1688
(Mon-Fri: 8:30-16:00)
 
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Sunday, June 16, 2019

FAQ: Frequently Asked Questions

Frequently Asked Questions are here to help you find answers quickly and effectly...

 

Q: A product I want to order is out of stock, what do I do?
A: Our products are all manufactured in-house and occasionally we sell all of our stock before new stock is available. When this happens we will let you know and give an indication of lead times for dispatch. Please note, delivery times are also reliant on third-party service providers (Couriers). We always strive to get orders to our customers as quickly as possible.

Q: How can I pay for my order?
A: We provide facitilies for secure online payments via PayFast. You can pay for your order via credit card, electronic funds transfer (EFT) or other services offered from PayFast. Due to the rise in fraudulent activity, the goods will only be dispatched once payment has been confirmed/ recieved.

Q: How do you deliver?
A: We use local courier services to distribute physical products to our clients. We deliver throughout south Africa - Please note, somebody will need to be available at the delivery address to sign for the package. For overseas orders, we are able to quote on delivery - Please keep in mind, any additional charges, custom and/or import duties will be for your account on receipt of the delivery. 

Q: How long does delivery take?
A: It dependents on where you are situated. On completion of an order, if you live in a major city, we strive to get your parcel delivered within 1-3 working days from dispatch (*normally a next day delivery service). If you are in an out-lying region, it may take an extra day or two. 

Q: Can I collect my order?
A: Our factory and one of our factory shops is based in Cape Town and collection can be arranged for online orders. We also have a number of stores throughout South Africa and collection can be arranged if the stock is availble in-store at the time of order. Please Contact Us if you would like to arrange collection.

Q: I am looking for a specific product?
A: Can’t find what you are looking for on our website? Then we would love to try and assist wherever possible... Please Contact Us, we manufacture a wide range of customised orders and also have a large number of contacts within the industry. We share your enthusiasm, so let us know what you are looking for and we will do our best to assist you wherever possible.
 
 
We will update our FAQ on a regular basis, as and when required. If you cannot find an answer to a question you may have, please feel free to Contact Us and we will get back to you as soon as possible.
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